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- TickITplus® - Practitioner
I have over 27 years of IT operational experience from Data-center to Project Delivery, specialising in Quality Management and systems audit evaluation. I work for CSC, a global leader of next-generation IT services and solutions where I have led or participated in Business assessments using ISO 9001, ISO 20000, TickIT guidance and TickIT plus requirements. I am quite familiar with maturity development models SEI CMMI-DEV and CMMI-SVC having participated in many assessments My current role involves building a Global Account Quality Assurance capability and I have recently (2015) led a team to complete a sharepoint database to manage the company's Process Reference Model.
Service Management Systems and Software Developme