Piotr ZALEWSKI

Piotr ZALEWSKI

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Zertifizierung

  • ISTQB - Certified Tester Foundation Level

Persönliche Daten

Vorname
Piotr
Nachname
Zalewski
Adresse
Toruń
Polen


Über

Nokia Network Analyst/Service Analyst in Global Service Delivery: - monitoring the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems. - identifying service degradations associated with network events and incidents; assess business impact, isolating root causes, and initiating corrective actions. - coordinating services activities to deliver corrective equipment and site maintenance based on the severity or type of event. - providing prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues. - monitoring network traffic and performance while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements (SLA) and minimizing impact on customer service. - tracking, re-directing and escalating the workflow of incidents to subsequent support levels (e.g., Technical Support Operations) as needed to resolve incidents. - ensuring accurate and timely creation, update and completion of all trouble tickets with prompt escalation and notification of major network faults and customer faults as per the NOC Escalation Guidelines, to both customers and to internal management. - generating reports on network performance, trouble-shooting results and routine maintenance of network elements for tracking purposes and learning opportunities. - ensuring only authorized sub-contractors, external companies, field services, technical support operations and/or other parties have access to the network components. - providing feedback and recommendation for Operations Support Systems (OSS) Tools improvements, regarding process flows, event management and correlation.